SpeedyDrone Canada – Returns & Exchanges Policy
At SpeedyDrone Canada, we are committed to ensuring a transparent, balanced, and fair shopping experience for all customers. To that end, we have established the following Returns and Exchanges Policy, which outlines the terms and procedures applicable to purchases made directly through Speedydrone.ca. Customers are encouraged to review the entirety of this policy prior to initiating any return or exchange request.
1. Return Window
• Customers may request a return, exchange, or store credit within thirty (30) calendar days from the official date of delivery as recorded by the carrier.
• To qualify for consideration, the product must be in unused, unopened, and undamaged condition, and must include all original packaging materials as well as any accessories, manuals, and components supplied at the time of sale (including but not limited to batteries, chargers, cables, propellers, and mounting hardware).
2. Conditions Governing Returns
• Proof of Purchase: All returns must be accompanied by a valid purchase receipt, order number, or invoice.
• Restocking Fee: Where an item has been opened, used, or otherwise bears signs of handling, a twenty percent (20%) restocking fee shall be deducted from the refund amount, except where the return arises from an error attributable to SpeedyDrone Canada or from a product defect.
• Non-Returnable Items: For reasons of product classification, regulatory compliance, and supply chain integrity, the following items are strictly excluded from eligibility for return or exchange:
• DJI Enterprise and Agricultural drones and their related accessories
• Digital products, license keys, and activation codes
3. Return Authorization & Procedure
To ensure efficient processing and to safeguard the condition of returned goods, customers are required to adhere to the following steps:
- Contact Customer Support: Initiate your request by emailing Support@speedydrone.ca or calling 647-629-8799 to obtain a unique Return Authorization (RA) number.
- Package Properly: Securely package the item(s), ensuring the RA number is clearly indicated on the exterior of the shipment. The use of a traceable shipping service is strongly recommended, as SpeedyDrone Canada cannot assume responsibility for goods lost or damaged in transit.
- Ship To: SpeedyDrone Canada Address: 991 B Bay St.Toronto, ON M5S 3C4
4. Refunds & Exchanges
• Refunds: Once the returned item has been received and inspected, refunds will be processed within five (5) to seven (7) business days. Refunds will be issued to the original method of payment unless the customer elects to receive store credit.
• Exchanges: Exchanges are subject to product availability at the time the request is processed. Customers are strongly encouraged to confirm availability with our support team prior to shipping the original item back to us.
5. Warranty-Related Claims Products covered under a manufacturer’s warranty shall be serviced or replaced in accordance with the specific warranty terms provided by the manufacturer. Customers seeking assistance with warranty claims after the thirty (30) day return period may contact SpeedyDrone Canada for guidance and facilitation.
6. Shipping Costs All return shipping costs are the responsibility of the customer, except in cases where the return is necessitated by an error on the part of SpeedyDrone Canada (e.g., incorrect item shipped, verifiable product defect).
7. Scope & Amendments
• This policy applies exclusively to purchases made directly through Speedydrone.ca. Purchases made via third-party retailers or resellers must be addressed with the original point of sale.
• SpeedyDrone Canada reserves the right, at its sole discretion, to amend or update this policy at any time. Any modifications will be posted to our website and shall take effect immediately upon publication.
Thank you for choosing SpeedyDrone Canada. We value your trust and remain dedicated to delivering both high-quality products and dependable customer service.
