Shipping Policy

SpeedyDrone Canada Inc. — Shipping Policy
 (Last updated: [2025/01/01])

 

1. Free-Shipping Threshold

  • Canada: We ship free to all Canadian provinces on orders of CAD $149 or more (before tax).

  • Orders under CAD $149, and all shipments to the Northwest Territories, Nunavut, Yukon, or remote postal codes, are charged live-rate shipping calculated at checkout.

 

2. Carriers & Service Levels

Primary Carrier

Default Service

Typical Delivery Standard*

UPS / Purolator Expedited

Ground / Expedited

see §3 below

Canada Post Expedited Parcel

Available on request (note in checkout or email support)

similar to UPS/Purolator timelines

UPS / Purolator Express

Paid upgrade shown at checkout

1–2 business days major centres

* Delivery standards are estimates in business days from the date of dispatch and do not include weekends or statutory holidays.

All shipments are packed in new corrugated cartons with anti-static or foam protection for electronic items.

 

3. Estimated Domestic Transit Times

  • Ontario: 1–2 business days

  • Quebec, Manitoba, Saskatchewan, Alberta, British Columbia: 2–3 business days

  • Atlantic Provinces (NB, NS, PE, NL): 3–5 business days

  • Remote Territories (NT, NU, YT): 3–10 business days (weather-dependent)

Same-day dispatch: Orders confirmed and paid before 10:00 a.m. Eastern Time (Monday–Friday) leave our warehouse the same day. Orders placed after that cutoff, on weekends, or on public holidays ship the next business day.

 

4. United States Shipments

  • Rates are calculated at checkout.

  • Customer is responsible for all U.S. import duties, taxes, and brokerage fees.

  • Delivery is generally 2–5 business days to the lower 48 states via UPS Standard; faster services are offered at checkout.

 

5. International Shipping

We ship worldwide to most of the regions listed below. Rates, service options, and estimated delivery times populate at checkout. If your country is not shown, email support@speedydrone.ca for a manual quote.

  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

  • Americas: Canada, United States, Mexico, Puerto Rico.

  • Asia-Pacific: Australia, China, Hong Kong, Indonesia, Japan, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand.

  • Middle East: United Arab Emirates (Dubai).

Customs, VAT, and local duties are the buyer’s responsibility and are not collected by Speedy Drone at checkout.

 

6. Order Processing & Tracking

  1. 24-hour rule: All in-stock items ship within 24 hours of order confirmation, except weekends or when an item is flagged pre-order or back-order.

  2. Tracking: You will receive an automated email with a tracking link once the label is generated. Updates may take a few hours to appear.

  3. To check status at any time, log into your Speedy Drone account or email support@speedydrone.ca.

 

7. Address Changes & Alternate Addresses

  • Credit-card payments: email the alternate shipping address to support before dispatch.

  • PayPal payments: for security, we must ship to the confirmed PayPal address.

  • Hotel or temporary addresses: contact us before ordering; signature-on-delivery will be required.

 

8. Signature Requirement & Liability

All parcels ship signature-required by default. If you instruct the carrier to waive signature or leave the package unattended, risk of loss or theft transfers to you upon delivery scan, and Speedy Drone cannot file a carrier claim on your behalf.

 

9. Damaged, Missing, or Incorrect Items

  • Inspect the carton before signing the driver’s manifest.

  • Report visible damage, missing items, or shipment errors to support@speedydrone.ca within five (5) business days of delivery. Retain all packaging for carrier inspection.

  • Claims filed after five days may be denied.

 

10. Back-Orders & Split Shipments

Unless you request otherwise, we ship the order once all items are in stock. To receive available items immediately, place separate orders or contact us to arrange partial shipment (additional shipping charges may apply).

 

11. Return-Shipping Costs

Return Reason

Who Pays Return Shipping?

Defective / DOA product (validated by our support team)

SpeedyDrone

Buyer’s remorse, wrong size, change of mind

Customer

Returns must follow our full Return & Warranty Policy available on SpeedyDrone.ca.

 

 

12. Undeliverable or Rejected Packages

If a parcel is returned because of an incorrect address, refusal, or failure to collect, we will deduct the original outbound shipping fee and carrier return cost from any refund. Reshipment will incur a new shipping charge.

 

13. Shipping Rate Fluctuations & Promotions

Shipping fees displayed at checkout reflect live carrier rates and may vary with fuel surcharges or Speedy Drone promotions. We reserve the right to update rates without prior notice.

Questions?


 Email support@speedydrone.ca or call 647-629-8799 (Mon–Sat 10:30 a.m.–7p.m. ET). We are happy to help you choose the fastest, most economical shipping option for your location.