DJI Matrice 4D (RC PLUS 2)

1. Return Window

• You may return products within 30 days of the delivery date for a refund, exchange, or store credit.

• To be eligible, items must be unopened, unused, undamaged, and in their original packaging with all accessories, manuals, and included components (e.g., batteries, chargers, cables, propellers, mounts).

2. Conditions for Returns

• Proof of Purchase: A valid receipt, order number, or invoice is required.

• Restocking Fee: A 15% restocking fee will apply for opened or used items (unless the return is due to a defect or error on our part).

• Non-Returnable Items:

3. How to Initiate a Return

1. Contact Us: Email Support@speedydrone.ca or call 647-629-8799 to request a Return Authorization (RA) number.

2. Package Securely: Include the RA number on the package. We recommend using a tracked shipping method.

3. Ship to 991 B Bay St.Toronto, M5S 3C4

4. Refunds & Exchanges

• Refunds: Processed within 5–7 business days after we receive and inspect the item. Refunds will be issued to the original payment method or as store credit (your choice).

• Exchanges: Subject to product availability. Contact us to confirm stock before shipping your return.

5. Warranty Claims

• Products covered by a manufacturer’s warranty will be handled per the warranty terms. Contact us for assistance with defects or malfunctions after the 30-day return window.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

7. Contact Us

For questions or assistance:

• Email: Sales@speedydrone.ca

• Phone: 647-629-8799

• Hours: Monday to Friday 10:30AM-7:00PM Saturday 10:30AM-7PM Sunday Close

Note: This policy applies only to purchases made directly from Speedydrone.ca

Policy Updates: We reserve the right to amend this policy. Changes will be posted on our website.

Thank you for shopping with SpeedyDrone Canada!